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Whether you have questions about our matcha, need help with your order, or want to serve Aurecha in your café or restaurant — we're here to help.
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Frequently Asked Questions
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.
What's your return policy?
We offer a 30-day return policy for unopened products. Please contact us for more details about returns and exchanges.
Do you ship internationally?
Yes, we ship to the Netherlands, Belgium and Germany, but feel free to contact us for custom options. Shipping costs and delivery times vary by location.
How should I store my matcha?
Store you matcha in a cool, dark place. Make sure to close your bag well after opening.
Are your products organic?
Yes, all our matcha is certified organic and sourced from traditional farms in Japan.
Do you offer B2B pricing?
Yes, we work with cafes and restaurants. Please contact us at info@aurecha.com for more information.